Responsible Gaming at Lucky Charms Casino

Our commitment to keeping play safe

We want every session with us to be something you choose, enjoy and can afford. Casino games are designed as entertainment, not as a way to earn money or to win back money you have already lost. Every game in our lobby carries a house edge, which means that over time the odds sit with the operator rather than the player.

Before you deposit, decide how much you are prepared to lose and treat that figure as the price of the entertainment, in the same way you would the cost of a meal out. If the amount starts to feel uncomfortable, that is the moment to stop and set a limit rather than deposit again.

• Set a budget before you play and keep to it, rather than deciding in the moment.
• Only gamble with money set aside for leisure, never money needed for rent, bills, food or repayments.
• Decide in advance how long you want to play for, and use a reality check or session limit to mark the end.
• Avoid chasing losses. Raising your stakes to recover a losing run usually makes the loss larger.
• Do not gamble when you are upset, under pressure or have been drinking.
• Treat any winnings as a pleasant surprise, not as income you can plan around.

The tools in your account and how to switch them on

Every account with us includes a set of safer gambling controls. You will find them in the responsible gaming area of your account, alongside the cashier, and you can set or tighten most of them yourself at any time without contacting us.

Deposit limits

A deposit limit caps how much you can pay in over a day, a week or a month. You choose the amount and the period, and the limit applies across every payment method on your account. A lower limit takes effect straight away; a request to raise or remove a limit is held for a cooling-off period first, and you can cancel it while it is pending.

Loss and session limits

A loss limit caps the net amount you can lose in a chosen period and stops play once you reach it. A session limit caps how long a single session may run, after which we end the session and return you to the lobby. Both help if it is the length of a session, rather than the size of your stakes, that tends to get away from you.

Time-outs

A time-out is a short, fixed break. You can lock your account for any of the periods shown in your account settings, during which you cannot deposit or play and the lock cannot be lifted early. Any withdrawable balance stays available to you, and marketing messages stop for the duration.

Self-exclusion

Self-exclusion is a longer and firmer commitment, for at least the minimum period shown in your account settings. Once it is active we close access to your account and remove you from all marketing, and we will not reopen it during the exclusion, even if you ask. Afterwards the account stays closed until you contact us, and a short waiting period applies before you can play again.

Reality checks

A reality check is an on-screen reminder that pauses play to show how long you have been in a session and whether you are up or down. You choose how often it appears, and you can close it to carry on or use it as your cue to stop.

Switching a tool on

1. Sign in and open the responsible gaming section of your account.
2. Choose the tool you want: deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Enter the amount or period and confirm it.
4. Check the confirmation shown on screen and in the e-mail we send you.
5. If you cannot find a setting, or you want a control that is not listed, ask us on live chat or at support@casino-luckycharms.co.uk and we will apply it for you.

Signs that gambling may no longer be fun

Difficulty with gambling tends to build gradually and is easy to explain away. The checklist below is not a diagnosis, but if more than one or two points sound familiar, it is worth taking a break and speaking to one of the organisations in the next section.

• You play for longer or with more money than you planned.
• You have tried to cut down or stop and found that you could not.
• You gamble to win back money you have lost.
• You borrow money, sell belongings or use money meant for bills in order to play.
• You hide how much you gamble from family, friends or your partner.
• You gamble to escape stress, boredom, loneliness or low mood.
• Gambling is affecting your work, studies, sleep or relationships.
• Someone close to you has raised concerns, or you feel guilt after a session and still return to it.

Where to get free, confidential help in the UK

You do not have to be in crisis to ask for help. The organisations below are separate from our business, their support is free, and what you tell them is not shared with us.

• GambleAware - a charity that funds and promotes free treatment and prevention across Great Britain and publishes plain-language information on how gambling products work and where local help can be found.
• GamCare - offers free counselling, structured treatment and group support for anyone affected by gambling, online and face to face, including support for partners and family members.
• GamStop - the free national online self-exclusion scheme. A single registration blocks your access to gambling sites and apps licensed in Great Britain, including ours, for a period you choose.
• The National Gambling Helpline - confidential one-to-one support and advice at any hour of the day, both for people who gamble and for anyone worried about someone else.

Many banks also offer a gambling block on debit and credit cards, and your GP can refer you to NHS gambling treatment. If debt is part of the picture, free debt advice services can help you deal with it alongside the gambling itself. Our team can point you towards these options on live chat if you would rather not look for them yourself.

Protecting children and others in your household

Gambling with us is restricted to adults aged 18 or over. We check the age and identity of every customer as part of account verification and may ask for documents at any point. Where we cannot confirm that a player is 18 or over, we close the account, void any bets and return deposits in line with our terms.

• Keep your login details and payment cards private, and do not store them where others in the household can reach them.
• Sign out at the end of a session rather than leaving your account open on a shared device.
• Never let anyone else use your account, including adults in your family; accounts are personal.
• Consider parental control or site-blocking software on any device children can use, which can restrict gambling sites alongside other adult content.
• Talk to children about gambling and about why these sites are for adults only.

If you believe someone under 18 has used your account, tell us on live chat or at support@casino-luckycharms.co.uk as soon as you can so that we can secure it. If you are worried about another adult in your household, we cannot discuss their account with you, but the organisations named above also support friends and family.