About Us

This page explains who we are, what we offer players in the United Kingdom and the standards we hold ourselves to. It also covers how we protect accounts and where to reach us if you need help.

Popular with UK players

Who we are

Lucky Charms Casino is an online casino for players in the United Kingdom. Our lobby brings together slot games, live dealer tables and jackpot titles from established studios, and it runs in desktop and mobile browsers without a separate download.

We hold a gaming licence for the games in our lobby, and we check the identity of every account holder before a withdrawal is paid out. Our games are for adults only, so accounts are open to customers aged 18 or over.

Slots: three-reel classics through to feature-led video slots.
Live tables: roulette, blackjack and other dealer-hosted games streamed in real time.
Jackpots: fixed and progressive prize pools, with current totals shown in the lobby.
Table and card games: software versions you can play at your own pace.

What we stand for

The way we run the site comes down to a short list of commitments. We would rather be measured against these than against anything a banner might promise.

Fair play. Game outcomes are produced by the random number generators built into the games by the studios that supply them. Neither we nor our staff can influence a result.
Fast payouts. Once your account is verified, we aim to process withdrawals promptly, within the processing times and method limits shown in the cashier.
Clear terms. Bonus wagering, withdrawal conditions and game contributions are set out in writing before you opt in, not after.
Safer gambling. Deposit limits, time-outs and self-exclusion are built into the account, not hidden away, and we would always rather you used them than went past what you intended to spend.

18+ only

Gambling should stay a form of entertainment you can afford. If it stops feeling that way, free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop can block you from all gambling sites licensed in Great Britain.

How we look after players

Account verification

Before you withdraw, we ask for documents confirming your identity, age, address and payment method. These checks protect your balance from anyone else using your details and allow us to keep underage and excluded customers off the site.

Secure payments

Payments are handled over encrypted connections through the providers listed in the cashier. We do not store full card details on our own systems, and withdrawals are returned to the method you deposited with wherever that method allows it.

Support around the clock

Our support team is available at any hour, every day of the year, by e-mail at support@casino-luckycharms.co.uk and on the live chat in your account. If a complaint cannot be settled in the first exchange, it is passed to a senior agent and looked into in line with our complaints procedure.

The tools in your account

You can set the controls below yourself at any time, in the safer gambling area of your account. Increases take effect only after a cooling-off period; reductions apply straight away.

Tool	What it does
Deposit limit	Caps what you can pay in over a daily, weekly or monthly period.
Loss and spend limits	Stops play once the amount you have chosen is reached.
Reality check	Shows a reminder of how long you have been playing.
Time-out	Closes the account for a short break of your choosing.
Self-exclusion	Blocks access for a longer fixed period that cannot be lifted early.

If you would like help setting any of these, ask on live chat or write to support@casino-luckycharms.co.uk and we will apply them for you.