Privacy Policy

What personal data we collect

We collect personal data when you open an account, when you use the site and when you contact our team. Some of it you give us directly, and some is recorded automatically as you play.

• Account details - your name, date of birth, address, e-mail address, mobile number, username and the contact preferences saved in your account.
• Identity and age documents - copies of photo identification, proof of address and proof that a payment method belongs to you, together with the outcome of the checks we run on them.
• Transaction records - deposits, withdrawals, bonus activity, game history, balances and the payment methods shown in the cashier.
• Device and usage data - your IP address, the approximate location taken from it, browser and device type, operating system, language settings and the pages you open.
• Contact history - e-mails, live chat transcripts and the notes our team adds to your account.
• Safer gambling data - the limits, time-outs and self-exclusion settings you apply, and information relevant to our duty to watch for signs of gambling harm.

We ask only for what we need. If you choose not to give us data we are required to hold, we may not be able to open your account or keep it open.

Why we use your personal data

We use your personal data for the following purposes, and not for unrelated ones.

1. To run your account - registering you, handling deposits and withdrawals, paying winnings, applying bonuses and keeping your balance and game history accurate.
2. To verify your age and identity - confirming that you are 18 or over and that you are the person you say you are, both before and after you play.
3. To prevent fraud and money laundering - checking payment methods, finding duplicate or linked accounts and meeting our anti-money-laundering duties.
4. To meet our legal and licensing duties - keeping the records we must keep as the holder of a gaming licence and answering lawful requests.
5. To support safer gambling - applying the limits shown in your account, acting on time-outs and self-exclusions and contacting you where our monitoring suggests a risk of harm.
6. To help you - answering your questions through support and looking into any complaint you raise.
7. To send offers and news - only where you have opted in, and only until you tell us to stop.
8. To keep the site working - understanding which games and pages are used, fixing faults and protecting the service against attack.

We do not sell your personal data. Where a decision about your account is made by automated means, for example an automatic fraud block, you can ask for a member of our team to look at it.

The legal bases we rely on

UK data protection law requires us to have a legal basis for each use of your data. In plain words, these are ours.

Withdrawing consent is free and takes effect as soon as we have processed it, and it does not affect anything we did lawfully beforehand. Where we rely on legitimate interests, you can ask us to explain the balance we have struck.

Who we share your personal data with

We share personal data only where there is a reason to, and only as much as the recipient needs. The categories are:

• Payment and banking providers - to take deposits, return withdrawals and look into disputed payments.
• Identity-verification and fraud-prevention partners - to confirm your age, identity and address and to check records of known fraud.
• Technology suppliers - hosting, e-mail delivery, live chat and analytics providers that act on our instructions under a written agreement.
• Game suppliers - so that the games you open load correctly and results are recorded.
• Self-exclusion schemes, including GamStop - where you register with them or where we are required to check a registration.
• Regulators, the police and other public bodies - where the law requires it or where we must report a concern.
• Professional advisers and auditors - where they need the data to advise us or check our records, under a duty of confidence.

If a supplier processes your data outside the UK, we put in place the safeguards the law requires so that your data keeps the same level of protection.

How long we keep your personal data

We keep your personal data for as long as your account is open, and afterwards for the period that the law and the conditions of our gaming licence require. That period is set by anti-money-laundering, tax and gambling rules rather than by us, so we cannot shorten it on request.

Once the period ends, we delete the data or anonymise it so that it can no longer be linked to you. Some records are held for longer where a complaint, dispute or investigation is still open.

Your rights, cookies and how to reach us

Your rights over your data

• Access - ask for a copy of the personal data we hold about you.
• Correction - have details that are wrong or incomplete put right.
• Erasure - ask us to delete data we no longer have a reason to keep.
• Restriction and objection - ask us to pause our use of your data, or object to use that rests on legitimate interests.
• Portability - ask for the data you gave us in a machine-readable form.
• Withdrawing consent - switch marketing off at any time in your account settings or by telling us.

How to use your rights

Write to support@casino-luckycharms.co.uk or use the live chat on the site. Put data request in the subject line and tell us which right you want to use. We may ask you to confirm your identity so that your data is not given to anyone else. We answer within the period set by UK data protection law and will tell you if a complex request needs longer. Using these rights costs nothing.

If you are unhappy with how we have handled your data, tell us first so that we can look into it. You can also complain to the Information Commissioner's Office, the UK regulator for data protection. Complaining to them does not remove any other legal route open to you.

Cookies

We use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you allow it, show you offers that match your interests. Only the cookies needed to run the site are set without your agreement; the rest follow the choices you make in the cookie banner, and you can change those choices whenever you like. Our Cookie Policy sets out each category and how to manage it.

We may update this policy as our service or the law changes. If a change affects how we use your data, we will tell you through your account or by e-mail before it takes effect.